Client Support Channels
A 1–Hour Support Ticket Response Guarantee
All your assistance requests will be dealt with in no more than 60 minutes after the trouble ticket or email is received. If your case calls for additional assistance from a system administrator, we’ll forward the ticket or the email to the person in charge, without delay then leave a note to inform you that more time will be required for discovering a solution. Furthermore if you take advantage of the Administration Services package, any of the server administration tasks included there will be carried out whenever you specify.
A Premium Tech Support Service
We will be online for you 24–7 to reply to any enquiries that you may have regarding our Hosting Control Panel or any of the apps that we have pre–installed for you on the server. If you also require help with server administration procedures, you can make use of our Administration Services package, which includes backup storage space, weekly Operating System updates, server monitoring and rebooting services, as well as troubleshooting and installation services
An Easy–to–Navigate Help Section
Our Hosting Control Panel has been pre–installed for each Linux dedicated hosting server. Among its functions is a very useful integrated knowledge base that will walk you step by step on all the operations that you can perform. Most help articles in addition video versions that show all the tasks that you can perform in a highly illustrative manner. You will find the instructional articles and the video tutorials in the upper right corner of each section of the Hosting Control Panel.